How can we help?
Find answers, get guidance, or send the Oyafi team a support request.
What do you need help with?
Quick answers
How do I fund my Oyafi wallet?+
Open Fund Wallet from your account, enter the amount you want to add and continue through the available payment checkout.
What if my transaction is pending?+
Give the provider a little time to complete processing. If it remains pending or you were charged without receiving the service, submit a support ticket with your transaction reference.
I was charged but did not receive my service.+
Do not purchase the same service again immediately. Send us the transaction reference, service type and what happened so the support team can investigate it.
Can I contact Oyafi without an account?+
Yes. Help & Support is public. You can submit a support ticket with your name and email without logging in.
Will Oyafi ask for my password, PIN or OTP?+
No. Never share your password, transaction PIN or OTP with anyone claiming to be Oyafi support.
Send us a support ticket.
Tell us what happened. Our team can review the request and reply directly to your email.